PW Prototype | FNHA Compliments and Complaints

FNHA Compliments and Complaints

Advocacy and Indigenous Services

Provided by First Nations Health Authority

Provides the ability for individuals to provide feedback on the care they received.

If you want to provide feedback on your experience of a BC health care services, you can submit it to the FNHA Quality Care and Safety Office (QCSO). You can provide feedback on your experience with any BC public health care service, including:

those delivered directly by FNHA (such as nursing stations, Virtual Doctor of the Day and some Health Benefits)
those delivered by external health care providers (such as hospitals)
those funded by FNHA (such as care provided in First Nations Community health centres, Pacific Blue Cross and PharmaCare Plan W)

Make a Complaint To report a health care harm, please do the following:

send an email to quality@fnha.ca
include your name and two ways for us to get in touch with you, if possible (preferably telephone and email)
include a brief description of the incident you wish to complain report
include the location where the incident happened

Send a Compliment To send a compliment, please do the following:

send an email to quality@fnha.ca
include your name and two ways for us to get in touch with you, if possible (preferably telephone and email)
include a brief description of the interaction you wish to compliment
include the location where the interaction happened
include the name of the health care worker you interacted with (if you know it)

Public email: quality@fnha.ca

Website: https://www.fnha.ca/what-we-do...

Cost: No cost